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FAQ


Delivery
Q
. Where do you deliver to?

We only deliver to West Malaysia for the time being.


Q. How long does the delivery usually takes?

Delivery usually will takes about 1-3 working days (Klang Valley area); 2-5 working days (Other than Klang Valley area in West Malaysia). No delivery services available on【Monday and Public Holidays】. 

Please read our Shipping & Delivery for further details and information.

 

Q. Can I collect my order at your warehouse?
Yes, you can do so during weekdays from 10.30am to 3pm. Our address is as below:
Taman Puncak Jalil , 39-1 , Jalan PUJ 3/8, Bandar Putra Permai, 43300, Seri Kembangan, Selangor

 

Q. I have not received my order!

In the circumstance that you have not seen a status update for your delivery after 7 working days after receiving the delivery confirmation email, please email our customer service at hallo@groupmories.com for further assistance.

 

Return

Q. What is your return policy for online purchase?

Please read our Return & Refund Policy for further details and information.

 

 

Others
Q
. How to change my account personal information and shipping address?

  • Log-in your account → Click on “My Account” → Edit your account information and shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Forgot Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page.  If you cannot find what you are looking for, you can get in touch with our customer care center by visiting our
 Contact Us page.